Our product is a digital item (such as downloadable content or online access), therefore refunds are not possible.
Digital Products
All purchases are for digital products, which are considered “used” once the order is completed and access is granted. For this reason, we do not accept returns, exchanges, or cancellations.
Exceptions
If you are experiencing a technical issue preventing access to the product, we’re happy to help. Please contact us at: support@koalax.co.uk